Estadounidenses Madrid  30 mar 2017

JOB -Customer Success Agent -Fluent English and Spanish

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers Responsibilities Own overall relationship with assigned customers. Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services. Develop, prepare, and nurture customers.. Advocate customer needs/issues cross-departmentally. Customer support and technical support via email (Helpdesk). Tutoring / Monitoring students of online courses. Qualifications Prior experience in Customer service or equivalent. Proven ability to drive continuous value of our product(s). Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Able to meet deadlines and tasks effectively, Requirements Fluent German or French and English or Spanish. 1 years of relevant experience (sales or customer service). You’re driven: No one needs to push you to excel; it’s just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. Salary: €14,000 - €18,000 gross per year.